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The 180, Turning Difficult Customers Into Your Biggest Allies.

The 180, Turning Difficult Customers Into Your Biggest Allies.

It is never easy helping with difficult customers. However, if we handle each difficult situation correctly, we can turn difficult customers into our biggest allies.  Great customer service will enhance your reputation and develop brand loyalty. Bad customer service will impact your brand’s reputation. Other words, if you want brand loyalty, your business needs good

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Passion, Purpose and Persistence. Building resilience with the 3Ps

Passion, Purpose and Persistence. Building resilience with the 3Ps

There have been countless articles posted about Passion, Purpose and Persistence and why they are important traits for successful businesses. As always, there are no…

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SMEs must focus on working smarter not harder to achieve success

SMEs must focus on working smarter not harder to achieve success

We all know hard work is critical to any successful venture. Athletes train hard, musicians rehearse and businesses put in many work hours. Hong Kong is certainly not shy on that front. In Hong Kong, a founder of startups and SMEs typically works over 12 hours a day and employees in SMEs average 50 hours

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